The Centered Promise

We empower your organization to innovate boldly. By fostering a culture of experimentation, inspiring leadership, and building high-performing teams, we ensure your business continually adapts and thrives in a changing world.

PEOPLE

Meet our team

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JL Heather

Co-Founder & Executive Coach

With 20 years of experience in organizational transformation, I’ve discovered that the key to driving real change and innovation lies in empowering leaders to rise to the challenges of their roles. Over the past 5 years, I’ve coached senior and executive leaders at companies such as VML, Ford, Pfizer, Wendy’s, T-Mobile, GE, and many others, helping them lead with vision and foster innovation within their teams and organizations.

  • CPCC certified through the Coactive Training Institute
  • ACC credentialed through the ICF
  • Leadership Circle Profile (LCP) Certified
  • Certified Scrum Master and Product Owner through Scrum Alliance
  • Expertise in Managing Human-Centered Organizations through VML
  • Hundreds of hours of coaching experience with senior to executive leaders and teams
  • 20 years of applying lean/agile principles to leadership, organizations, and processes to spark innovation

I am a passionate facilitator who creates environments where teams and leaders can tackle complex organizational, product, and interpersonal challenges, co-creating innovative solutions that drive lasting impact.

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Preston Chandler

Co-Founder & Innovation Coach

My career has been dedicated to helping organizations continuously innovate by transforming into more human-centered, adaptive ways of working. I’ve had the privilege of guiding hundreds of teams across diverse industries, including Ford, Pfizer, T-Mobile, VML, Walgreens, Sprint, and Hills, to embrace change and unlock their potential.

  • Lean Certified through SME
  • Six Sigma Black Belt through MoreSteam
  • Certified Scrum Master and Product Owner through Scrum Alliance
  • Expertise in Managing Human-Centered Organizations through VML
  • Mastering Customer Experience through Forrester
  • Thousands of hours as a Lean/Agile coach and trainer, helping teams co-create innovative solutions
  • Hundreds of transformed teams driven by innovation
  • 20 years of applying Lean/Agile principles to leadership, organizations, and processes

One of my superpowers is facilitating dynamic workshops that foster creativity and innovation. I firmly believe that co-creation leads to the most groundbreaking and impactful solutions.

Values that Drive Us

Innovation

We embrace creativity, collaboration, and forward-thinking approaches to develop unique solutions to solve your unique problems.

Human-Centric

We prioritize the well0being and fulfillment of people, knowing that this is the foundation for success with our people, customers, and business.

Empowerment

Empowered people drive change. Empowered leaders have the tools and skills necessary for sustained success. Empowering people requires autonomy, purpose and mastery.

Passion

We are passionate about helping ambitious organizations and the people achieve dramatic improvements, driven by our genuine desire to make a positive impact.

Vision

To empower organizations to unlock their full potential by creating innovative, human-centered systems that drive sustainable growth, adaptability, and excellence.

 

Mission

Centered partners with organizations to foster cultures of innovation, develop transformational leaders, and build high-performing teams. We focus on the systems, structures, and human dynamics that enable organizations to thrive in the face of change, delivering measurable, lasting impact.

BIG PICTURE

Transformation requires expertise and experience.

We've been in the transformation business for decades, and it's rough.  McKinsey posted statistics showing that 70% of transformations fail outright, 22% break even, and 8% show real improvement

Only 8% of transformations succeed

For a while we didn't do much better than that, but we found when we spent time with leaders coaching, working to define and measure culture, and building empowered and fulfilled teams success rates climbed and meaningful change took hold.

The Centered difference is our human-centered approach to transformation that drives success at all levels of your organization.

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