The Centered Promise
We empower your organization to innovate boldly. By fostering a culture of experimentation, inspiring leadership, and building high-performing teams, we ensure your business continually adapts and thrives in a changing world.
JL Heather
Co-founder
I've spent 20 years helping leaders and teams navigate complex organizational challenges through facilitation and coaching.
What I've learned: sustainable innovation doesn't come from external experts telling you what to do. It comes from empowered teams who own the capability to innovate repeatedly.
That's why I focus on working alongside teams, facilitating Design Sprints, coaching through execution, and embedding practices that stick.
I've mentored senior and executive leaders at VML, Ford, Pfizer, T-Mobile, GE, and Wendy's to build innovation capability inside their organizations.
My approach combines expert facilitation with embedded coaching. We don't run workshops and disappear.
We stay with teams for months to ensure the capability transfers and the momentum sustains.
Credentials: CPCC certified (Coactive Training Institute), PCC credentialed (ICF), Leadership Circle Profile Certified, Certified Scrum Master and Product Owner.
Preston Chandler
Co-founder
I've dedicated my career to helping organizations move faster without burning out, by cutting waste, not corners.
Over 20 years, I've transformed hundreds of teams at Ford, Pfizer, T-Mobile, VML, Walgreens, and Sprint using Lean/Agile principles integrated with human-centered design.
My focus is on building innovation systems that teams can repeat independently.
Through our Breakthrough Lab Method™, I help organizations compress validation timelines (12 months to weeks), test with real customers, and launch teams equipped to execute with confidence.
I bring deep expertise in Lean Six Sigma, Agile methodologies, and customer experience, combined with practical facilitation skills that help teams co-create solutions they actually own.
Credentials: Lean Certified (SME), Six Sigma Black Belt (MoreSteam), Certified Scrum Master and Product Owner, Human-Centered Organizations expertise (VML).
